1 reviews | Active since May 2017
RAM Courier Drivers from Hell!
I would like to lay an official complaint about the RAM Courier driver delivering in Honeydew 02/12/2024. We do not have his name and his number is ***. My husband is a 3rd party signatory and he called him to deliver. My husband advised that he will be down shortly. The driver said he is outside, yet he was not and is not answering any calls. I have been back and forth with this delivery and thought this would be the end of this nail-biting experience. The driver was rude, disrespectful when speaking to my husband, and basically not wanting to deliver MY PARCEL that he will NOT be paying for???? I will not leave this matter until the driver is dealt with accordingly. I laid a complaint on their website and no one has contacted me since. No one from RAM Couriers has said a damn thing!!! They do not even deserve this one star, its the most pathetic service i have ever received. Send your drivers for customer service courses to know how to deal with clients. We are also checking the company cameras to see if the driver was in the office park when making the call. this service cannot be allowed.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Driver has been escalated to the warehouse and will be dealt with accordingly .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Driver has been escalated to the warehouse and will be dealt with accordingly .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.