Ram Courier & Bryte Insurers Disgraceful, need fair claim resolution

I was in an accident with a Ram courier van on the 22nd June 2018. My claim ( ********** 8) was escalated as I did not have a vehicle and because of apathetic or no feedback from Ram Courier & Bryte Insurers. The only time I received any info w when I called in. I was told this week by Bryte Insurers that I would be paid out shortly, they were just awaiting excess to be paid by Ram Couriers but after a conversation this morning I received a mail from Bryte Insurers and Ram Couriers refusing to pay me out with invalid information. This is Ridiculous. Saying I'm frustrated is an understatement and I want to escalate this matter but can't get contact details which is why I'm using social media I need my claim paid out and I will escalate this matter in any way I can until it is sorted.