RAM courier bad experience

Ordered something from netflorist and to be delivered by RAM. The day delivery was to be done the driver phoned but i missed the call and called back the driver 20min later as where he dropped the phone in my ears more than once. On the app i reacheduled delivery after i phoned customer service same day of delivery, still waiting for her to come back to me. The app shows delivery to be the next day, i phoned customer service again the next day and Lebogang said they can only deliver now tomorrow, another day later than original date. I asked to find out the time as i am leaving town, just said they cant confirm. I told her but the driver failed to phone me back to arrange sameday before leaving but did not answered so how can we correct this, she said there is nothing to be done she can also not ask the driver a time. This is very pathetic service and attitute given back. How do one plan a day if they cant tell you the exact or close estimated time and even their app is wrong as the dates contridicts what Lebogang said. You cant wait from 8h00 to 17h00 for a delivery when you are also at work. Clearly they dont care about their clients needs, just another job. I did mention to both of them that i am leaving town tomorrow.