RAM/CellC non-delivery

<p>I ordered a new contratc on the 13th December 2016 and confirmed to be approved on 14th December 2016. RAM Couriers were confirmed to be the delivery company.</p> <p> </p> <p>RAM then contacted me this morning at 8h59am when I then requested that they deliver before 11h30 as I will be leaving the office early. I however waited until 1h30pm and there still was no delivery. At this time, I called the help centre to enquire on delivery. The agent kept coughing into the speaker and irritating my ear but I never complained as the order is desperately neeeded. In the end, she promised to have the delivery person give me a call to state how far he was but nothing came of that.</p> <p> </p> <p>I called again at 2h45pm and had an argument with the agent who insisted on telling me that their agent was at my premises at 2pm but not listen to me stating that he never arrived as I waited. She then was going to ask the guy if he can come back. I insisted on her explaining how they very if he came to my premises then she dropped the call on me. I then requested to be put through to a team-leader or manager bu my call kept being dropped as I kept asking for the manager.</p> <p> </p> <p>I then reverted to CellC, whose agent wanted to insist on concentrating on the delivery but was having none of that as I needed my complaint against RAM lodged. My complaint was ultimately lodged and await CellC's reference number.</p>