1 reviews | Active since May 2022
Ram can't deliver anywhere except for wrong address or wrong time.
RAM couriers tried 3times to deliver a simcard to the wrong adres (Vodacom has the right address AND I changed it telephoncally with Ram) Still they send couriers to the wrong address (surely this is costing them and the client money) Then we arranged a time& place which was confirmed by both parties. Yet again Ram failed to arrive. They did so few days later but alas then I was at work and no prior arrangement was made for that day or time. Its as if RAM thinks its still lockdown and everyone is sitting at home. Delivering a simple parcel is obviously a very very complicated task for them.....?
Today I phoned to make a new arrangement but the "system says no" it has been returned Vodacom A big failure on both companies side.
Now a sim with my number is floating somewhere and can be used to clone my card.
I would like the sim card to be delivered promptly and correctly. Who can I speak to arrange for such a task to happen?
We apologize for the experience you've had with the delivery attempts of your parcel and personnel.
Please note that we deliver according to the sender's requirements and to the address provided by the sender, in this instance Vodacom. We as RAM cannot change or update the delivery details unless approval is given by Vodacom.
The correct delivery address was noted and escalated but no approval was received. In turn the parcel was returned to the sender dues to exceeding the delivery attempts and the parcel being high on business days as per our service level agreement.
If you wish to re-order the parcel or re-arrange delivery, Kindly contact Vodacom.
Thank you.
We apologize for the experience you've had with the delivery attempts of your parcel and personnel.
Please note that we deliver according to the sender's requirements and to the address provided by the sender, in this instance Vodacom. We as RAM cannot change or update the delivery details unless approval is given by Vodacom.
The correct delivery address was noted and escalated but no approval was received. In turn the parcel was returned to the sender dues to exceeding the delivery attempts and the parcel being high on business days as per our service level agreement.
If you wish to re-order the parcel or re-arrange delivery, Kindly contact Vodacom.
Thank you.