RAM CANCELLED MY ORDER WITHOUT MY KNOWLEDGE - POOR CUSTOMER SERVICE

My upgraded my package with Vodacom on 01.05.2021 and was advised the parcel would be delivered within a week. He received a message advising that RAM would deliver on Thursday. The driver called to ask if he has his ID and my husband advised no however he does have his drivers license with him. My husband called the driver back to let him know that he does have a certified copy. The driver advised he would not have time as it was too late and will deliver tomorrow. This was at midday. My husband agreed for delivery for 07.05.202. At 03:45 on the 06.05.2021 a RAM agent called to ask my husband about not having his documents and my husband repeated what happened with the driver and asked that they deliver early morning 07.05.2021. On Friday 07.05.2021 no parcel was received. My husband and I both proceeded to call RAM regarding the parcel and they advised the parcel was cancelled. The agent that had called my husband the previous day cancelled the parcel. I asked multiple agents for a recording of the conversation as this was not what my husband had told the agent on Thursday. I am still waiting for the recording. RAM proceeded to advise they cant do anything on their side even though they had cancelled the order without us advising them to do so. The order was sent back to Vodacom and the agent proceeded to advise we will get a sameday delivery on Monday. We checked with Vodacom regarding the order and they advised that they were still waiting for the return on 07.05.2021. Multiple Vodacom agents proceeded to advise us that RM should not have cancelled the order as they did not attempt to deliver 3 times. It is now Monday evening and we havent received and news on this order. RAM again advised they are unable to assist. Your customer service is absolutely terrible. I cant understand how your team has no way of rectifying or even trying to resolve this query especially since RAM is the cause of the cancellation!!!!