ZE
Zurina E
1 reviews | Active since Dec 2020
28 Sept 2021, 10:26
RAM beyond poor
POOR CUSTOMER SERVICE for such a big company. Full of excuses for NON DELIVERY. Been offline for the last week, empty promises about delivery from VODACOM. Unable to give an honest update in regards to delivery. Vehicle leaves Isando at 07h00 and then at 09h? they put up NON DELIVERY, it takes almost two hours in peak traffic to reach Meyerton.
Helpful (0)
Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
28 Sept 2021, 10:38Good day Zurina.
Please provide to us the tracking number for your parcel so that we can assist to have your parcel delivered to you at the soonest possible time.
We do apologise for the delayed delivery of your parcel.
Kind regards.
Please provide to us the tracking number for your parcel so that we can assist to have your parcel delivered to you at the soonest possible time.
We do apologise for the delayed delivery of your parcel.
Kind regards.
Ram Hand To Hand Couriers's reply28 Sept 2021, 10:38
Official
Good day Zurina.
Please provide to us the tracking number for your parcel so that we can assist to have your parcel delivered to you at the soonest possible time.
We do apologise for the delayed delivery of your parcel.
Kind regards.
Please provide to us the tracking number for your parcel so that we can assist to have your parcel delivered to you at the soonest possible time.
We do apologise for the delayed delivery of your parcel.
Kind regards.
Ram Hand To Hand Couriers's replyOfficial
28 Sept 2021, 14:44Hi.
The courier has attempted delivery at your address two times already in the morning but were not able to get ahold of you.
The parcel is with our queries departments and they have made arrangements to deliver the parcel again tomorrow to you.
Kind regards.
The courier has attempted delivery at your address two times already in the morning but were not able to get ahold of you.
The parcel is with our queries departments and they have made arrangements to deliver the parcel again tomorrow to you.
Kind regards.
Ram Hand To Hand Couriers's reply28 Sept 2021, 14:44
Official
Hi.
The courier has attempted delivery at your address two times already in the morning but were not able to get ahold of you.
The parcel is with our queries departments and they have made arrangements to deliver the parcel again tomorrow to you.
Kind regards.
The courier has attempted delivery at your address two times already in the morning but were not able to get ahold of you.
The parcel is with our queries departments and they have made arrangements to deliver the parcel again tomorrow to you.
Kind regards.
Ram Hand To Hand Couriers's replyOfficial
29 Sept 2021, 09:10The contact number was clearly incorrect.
They failed to get a hold of you for dispatch today.
This parcel might have to be returned back to the sender, not unless we receive authorisation to continue with the delivery.
They failed to get a hold of you for dispatch today.
This parcel might have to be returned back to the sender, not unless we receive authorisation to continue with the delivery.
Ram Hand To Hand Couriers's reply29 Sept 2021, 09:10
Official
The contact number was clearly incorrect.
They failed to get a hold of you for dispatch today.
This parcel might have to be returned back to the sender, not unless we receive authorisation to continue with the delivery.
They failed to get a hold of you for dispatch today.
This parcel might have to be returned back to the sender, not unless we receive authorisation to continue with the delivery.
ZE
Zurina E's updateReviewer Update
29 Sept 2021, 09:16Do you want me to change the address to one of my children's work addresses? Nobody phoned me this morning. Have to say, I can't believe all the excuses you are coming up with
ZE
Zurina E's update29 Sept 2021, 09:16
Reviewer Update
Do you want me to change the address to one of my children's work addresses? Nobody phoned me this morning. Have to say, I can't believe all the excuses you are coming up with
Ram Hand To Hand Couriers's replyOfficial
29 Sept 2021, 10:12This parcel cannot be delivered to a third party.
It is not an excuse; We are advising that the contact number we had is different from the one you have now provided, hence why you were never contacted on both occasions your parcel went out for delivery.
It is not an excuse; We are advising that the contact number we had is different from the one you have now provided, hence why you were never contacted on both occasions your parcel went out for delivery.
Ram Hand To Hand Couriers's reply29 Sept 2021, 10:12
Official
This parcel cannot be delivered to a third party.
It is not an excuse; We are advising that the contact number we had is different from the one you have now provided, hence why you were never contacted on both occasions your parcel went out for delivery.
It is not an excuse; We are advising that the contact number we had is different from the one you have now provided, hence why you were never contacted on both occasions your parcel went out for delivery.