RAM being unreliable

I bought something and diligently waited for delivery, took a day off so I can be here to collect as per their items and email instruction that the parcel is out for delivery. Now they tell me the address is an issue. I double checked and its correct and get deliveries all the time. From Ram, Courier Guy and Takealot. I also checked my order and its correct so RAM is making up stories and causing me discomfort and another day off. On the phone I explained to the lady that my address is correct and the edenvale guy should have no problem delivering but she refused to be accommodating.

Unacceptable.