RAM

Absolutely appalled by the poor customer service provided. 1st delivery attempt was on Tuesday 26 Jan 2021. I missed their call and that was my fault, so I called the call center to make arrangements and was told my parcel would be delivered on Thursday 28 Jan 2021. Indeed, I received a text confirming this. At about 16:15, the driver called to tell me he's outside. I explained that I needed 2min to get dressed as I had just stepped out of the shower and this is where it all went south as he started shouting at me, saying he didn't have 2min to wait for me to meet him outside. I then asked why, like other drivers, he didnt call 30min before to prepare me by letting me know he's on his way to me and he couldn't answer that. So I hurried outside and he was gone. I tried calling him and he didnt answer. I called their customer service number and I was then put on hold for over 7min. I now have to suffer the consequences and make other arrangements again. How on earth can RAM allow for their drivers to be so rude and abusive ? I now will have to miss a few days of work because the data Sim that was meant to be delivered, is what I needed to work from home. How is this acceptable? Are u going to reimburse me for days missed off work ?