RAM - bad service / no service !!!!

Am expecting an urgent delivery from RAM yesterday - apparently they have called my cell phone (ONCE!) and could not get through.

Have tried to reach their customer service yesterday 4 times, after holding for nearly 8 minutes the line goes dead every time so far it cost me 30 minutes of cell phone charges.

Have sent several e-mails to them yesterday and this morning to get an indication as to what is happening with my delivery - no reply at all!

Waybill is: MYSI 01- ********** 0

Reference numbers for my e-mail inquiries are:

Yesterday

******0 263

Today, did not get any reference.

I thought our post office is giving bad service, but that is nothing compared to RAM - think twice before you use them.