1 reviews | Active since May 2024
Ram bad service
Ram is such a disgrace with their delivery and especially their agents that answer the calls. I spoke to a girl Amy yesterday and explained to her my package should've arrived Monday (15.09.2025) already, she advised there's nothing she can do about it and as a customer i just went off and she promised me bith my packages would come TODAY! Me checking if my parcels are out for delivery this morning only the 1 shows out for delivery, wow! Well done Amy! I spoke to a agent this morning once again with such an attitude and as i tried explaining she wouldn't give me a chance to speak so when i shouted she could listen to what i have to say but also no help at all! No reassurance! No empathy! NO LISTENING SKILLS AT ALL! I also advised that my packages should've been delivered already anr i will not be available at that specific address provided for the next 2 days yet no help. I email Graeme Lazarus this morning because i am at wits end their online tracking portal is also so useless and doesn't update properly. RAM you should start give your customers the proper dates and especially TIMES that the delivery will be done.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately, we cannot provide TIMES of delivery for security reasons.
Both parcels have been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately, we cannot provide TIMES of delivery for security reasons.
Both parcels have been delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.