1 reviews | Active since May 2022
RAM
I placed an order on Monday, December 2nd, and was informed that it would be delivered within 2 to 3 days. While I have received 3 of my 6 items, it appears that the remaining 3 items are stuck somewhere, as there has been no movement on the tracking information.
I have not received any communication indicating a delay. When I contacted the courier, I found their lines to be down or unanswered. Additionally, when I reached out via WhatsApp chat, I was told that I was speaking to an agent, but there has been no further response. After about 15 minutes there is a response saying there is technical difficulties and they are unable to connect to a customer care agent, which is very strange as the person I was speaking to have already provided their name. This is extremely unprofessional.
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place tomorrow.
Thank you
Ram Management
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . The parcel has been updated and busy being sorted delivery will take place tomorrow.
Thank you
Ram Management