RAM

I am not happy with the service delivery received from RAM Vodacom has sent through change of address however the lady by the name of Bella confirmed that she received the template to change the delivery address but did not send it through to Queries. this morning once again another agent told me there was no template received. i called in again this morning an Agent by the name of Terry confirmed to have received the template to change delivery address and awaiting on Queries, I spoke to a lady by the name of Rose via the online chat and is not responding to me. This is so frustrating that i have been trying to change delivery address since Wednesday last week.