RAM are useless.

• I placed an order online on the 12 October 2019 and received confirmation from Dischem that the order had been placed. • On the 14 October 2019 I received an email from Dischem notifiying me my order was being processed and that I would receive the parcel within 3-5 working days. • On the 17 October 2019 I received an SMS with a tracking number notifying me of delivery of my Dichem parcel by RAM. No parcel was delivered. • On the 18 October I received an SMS notifying me of delivery of my Dischem parcel. • At 14:36 when no parcel had been delivered I phoned Ram Couriers and was told my parcel was still out of for delivery. • At 16:31 I placed another call to Ram querying non delivery of the Dischem parcel. I was put on hold while the call agent spoke to the courier. The call agent came back to me and said that the courier was unable to find my house number. I told the call agent this was a lie as my house number is painted on the street as well as being on the wall. I told her the courier needs to deliver the parcel. I was put on hold again and eventually I was cut off by the call centre agent. • At 16:34 I phoned Ram again and got through to another call centre agent. He tried to call the courier and he told me the courier was not answering his phone anymore. I was then told by the call centre agent that they were having problems with their scanners. This to me was just another lie. The call agent then told me the parcel would be delivered on the 21 October 2019. • I phoned RAM today and was told the parcel is still at their warehouse and has never been checked out for delivery. Clearly the true colours of RAM are beginning to show.