Ram... Are they the best???

So I had a bad experience with Ram and when I took it to their complaints, their response was to shift blame to the company sending us stuff. Mind you we are a business and we get deliveries that sometimes goes directly to our customers. The delivery personnel was rude and drove off without waiting for a response - I was in the process of contacting Ram and our accounts manager from the company sending us stuff to sort the issue out.

I understand that they get instructions from the sender, but they need to let us know what that it. They asked for the original ID only and I provided that and they still had an issue with it. Now our customer has to wait for this product to be delivered and as business owners timelines matter a lot. Because of Ram's lack of correspondence, we could have the customer cancel on us because the product was delivered on time...

The other issue is that the delivery personnel sits in their vehicle and waits for someone to come out and get the package from them. We are to stand at their window and wait for the package. Phones are ringing in the office and this person is wasting time. I've never experienced this with any other courier company. The customer service manager, Rethabile, was not apologetic or helpful in any way. I know that this will definitely not be dealt with and rude, unprofessional Delivery personnel is who we have to deal with. For normal people getting personal deliveries I know this isn't such a big deal, but for companies that need to provide prompt service to our customers this cannot happen.