RAM are ****s and *******

I didnot utilize the services of this company. I paid delivery to a clothing company. The terms and conditions clearly stated I could use an office address and the delivery would be between 8am and 5pm. My parcel was given to Parcel Ninja who utilized the services of Ram. Ram tried to deliver my parcel after 5pm, sometimes after 6pm in an industrial area in Durban. They did not contact me telephonically only via sms. The sms was sent in the morning but the delivery happened at night. I was expected to track my own parcel during working hours. After 3 attempts, they sent my parcel back to the sender in JHB. When I called their customer service, they had the audacity to tell me it was up to me to locate the parcel and apprently that was the time their drivers are in that area (who delivers in an industrial area at night?). What this company is doing is taking the customers money and their drivers are lying, probably driving around aimlessly or not even making the effort at all. There is no accountability from this company for their mistake. They should be taken to the CGSO and be properly investigated.