MR
Magriet R
1 reviews | Active since Oct 2014
24 Feb 2021, 13:01
RAM and Vodacom - ****** phone
I was able to upgrade as per Vodacom. I used the online facility on the 1st of February. The order was sent to RAM for courier. RAM then informed me delivery will be within 72hours. THEN I had to follow up with Ram a week later to be informed my phone was ******! NOW between Vodacom and Ram they are trying to complete and investigate and this is NOT MY problem! I have been waiting for almost a month and the service between Vodacom and RAM is pathetic! I have to phone them to follow up and their processes are non-existant!!! This is absolute nonsense!!!!!! The client definitely does not come first with RAM!!!! And dont be fooled by hand-to-hand courier...the problem is stuff gets ****** within the warehouse!
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Ram Hand To Hand Couriers's replyOfficial
25 Feb 2021, 14:09Hi Magriet.
We would like to apologise for the delayed delivery of your parcel and the inconvenience caused in this regard.
Please note that should a parcel be missing, it is the responsibility of the courier company and the sender to resolve. You need to receive a replacement parcel in the interim from Vodacom.
Please request for Vodacom to provide you with a tracking number for the new replacement parcel.
Kind regards.
We would like to apologise for the delayed delivery of your parcel and the inconvenience caused in this regard.
Please note that should a parcel be missing, it is the responsibility of the courier company and the sender to resolve. You need to receive a replacement parcel in the interim from Vodacom.
Please request for Vodacom to provide you with a tracking number for the new replacement parcel.
Kind regards.
Ram Hand To Hand Couriers's reply25 Feb 2021, 14:09
Official
Hi Magriet.
We would like to apologise for the delayed delivery of your parcel and the inconvenience caused in this regard.
Please note that should a parcel be missing, it is the responsibility of the courier company and the sender to resolve. You need to receive a replacement parcel in the interim from Vodacom.
Please request for Vodacom to provide you with a tracking number for the new replacement parcel.
Kind regards.
We would like to apologise for the delayed delivery of your parcel and the inconvenience caused in this regard.
Please note that should a parcel be missing, it is the responsibility of the courier company and the sender to resolve. You need to receive a replacement parcel in the interim from Vodacom.
Please request for Vodacom to provide you with a tracking number for the new replacement parcel.
Kind regards.