JW
Jeanette W

1 reviews | Active since Feb 2021

02 Feb 2021, 16:04

Ram and Vodacom is the worst

I ordered a cellphone from Vodacom and gave them my work address and the following week were waiting on the courier to make contact regarding the parcel. We had to call them to find out that our address is wrong they can't find it in Cape Town and then they tell me to call vodacom to change the address. Their service is pathetic their call centre is a mess

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply03 Feb 2021, 12:38
Official
Good day Jeanette.

We do apologise for the inconvenience caused in the delivery of your parcel.

Please note that we are not allowed to change the delivery without an instruction from Vodacom directly, as a way to mitigate possible loss or misleads of parcels.

Kind regards.