RAM and RAIN bad service

Yes please. thing is I purchased a rain simcard on the 30th of June 2020. On the 6th of July I received an email and Sms from RAM that my parcel was out for delivery. Later in the day when I tracked the status was (Delivery unsuccessful-Documents lost All) on the 8th of July I received another email and Sms that my parcel is out for delivery but nothing came through, I later tracked and the status was (Business address Query- no contact number available) this was shocking to me, how do they then send me sms if my contact number is not available for them to deliver?. Yesterday 9th July another email and sms was sent out that my parcel would be delivered, I then decided to call and ask RAM, I was put through to a driver that was doing deliveries in Pretoria CBD and he advised that he has my parcel he is still delivering in Andries street. I live in Nana Sita street and that just about 2streets away from where he was delivering. The time was 14:00. At 16:00 I decided to call RAM because there is no way that a driver can take more than 2 hours being two streets away. The consultant I spoke to at RAM told me the driver says he was highjacked. I didn’t believe this, 3 different stories for 3different days. I decided to then later track the parcel again and the status was (Business address not available-no contact number available) . I personally think that the RAM drivers are very dishonest, they are even dishonest when reporting at the end of the day. Never not even once did I receive a call from RAM driver asking about my address, but I receive sms and emails everyday that my parcel is out for delivery.