JO
Jenny O
1 reviews | Active since Mar 2012
13 Apr 2026, 12:30
RAM and Edgars
Parcel from Edgars has been out for delivery since last Thursday, or returned to dispatch hub each time I check with the WhatsApp bot. Phone queue is much too long to hold on, dozens of callers waiting in queue each time I call. Very disappointed and will never order from Edgars again.
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Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
13 Apr 2026, 13:04 Dear Jenny
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered timeously , please be patient as our operations team make means to get this parcel to you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered timeously , please be patient as our operations team make means to get this parcel to you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply13 Apr 2026, 13:04
Official
Dear Jenny
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered timeously , please be patient as our operations team make means to get this parcel to you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered timeously , please be patient as our operations team make means to get this parcel to you .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
JO
Jenny O's updateReviewer Update
13 Apr 2026, 17:04Thank you for your response.
JO
Jenny O's update13 Apr 2026, 17:04
Reviewer Update
Thank you for your response.