RP
Ryan P
1 reviews | Active since May 2010
23 Sept 2020, 11:40
Ram a no show
Please could someone help. We've been waiting for a parcel to be collected since the waybill was sent on the 18 of September. We have seen the driver come past our shop twice and not slow down or stop. He has reported the shop closed on both occasions despite us seeing him, the door being open and the open sign being illuminated.
The call center seems to be unmanned and email responses are completely generic and no help at all.
Helpful (0)
Replies (6)0
Replies (6)
Ram Hand To Hand Couriers's replyOfficial
23 Sept 2020, 14:20Good day.
We are sorry to hear that the courier was not collected as scheduled.
The tracking now shows that the parcel was collected today at eighteen minutes past twelve: RAMMobile Collected
Kind regards.
We are sorry to hear that the courier was not collected as scheduled.
The tracking now shows that the parcel was collected today at eighteen minutes past twelve: RAMMobile Collected
Kind regards.
Ram Hand To Hand Couriers's reply23 Sept 2020, 14:20
Official
Good day.
We are sorry to hear that the courier was not collected as scheduled.
The tracking now shows that the parcel was collected today at eighteen minutes past twelve: RAMMobile Collected
Kind regards.
We are sorry to hear that the courier was not collected as scheduled.
The tracking now shows that the parcel was collected today at eighteen minutes past twelve: RAMMobile Collected
Kind regards.
RP
Ryan P's updateReviewer Update
25 Sept 2020, 09:38The parcel was collected because we saw a ram driver down the street and ran and called him. He wasn't scheduled to even collect the package. We never received a reply from the call center and emails have been ignored apart from generic automated responses.
RP
Ryan P's update25 Sept 2020, 09:38
Reviewer Update
The parcel was collected because we saw a ram driver down the street and ran and called him. He wasn't scheduled to even collect the package. We never received a reply from the call center and emails have been ignored apart from generic automated responses.
Ram Hand To Hand Couriers's replyOfficial
28 Sept 2020, 09:31Apologies.
Please provide the subject of the email and the email address you sent the email to.
Please provide the subject of the email and the email address you sent the email to.
Ram Hand To Hand Couriers's reply28 Sept 2020, 09:31
Official
Apologies.
Please provide the subject of the email and the email address you sent the email to.
Please provide the subject of the email and the email address you sent the email to.
RP
Ryan P's updateReviewer Update
28 Sept 2020, 09:42Below are the four emails that were sent.
21/09 *** Collection RAM Waybill: DIGI17-***9
21/09 *** Ticket Number 224049 raised by you was closed - Collection RAM Waybill: DIGI17-***9
22/09 *** [28C-26EB516E-0517] Warranty
23/09 ***; *** FW: Ticket Number 224049 raised by you was closed - Collection RAM Waybill: DIGI17-***9
21/09 *** Collection RAM Waybill: DIGI17-***9
21/09 *** Ticket Number 224049 raised by you was closed - Collection RAM Waybill: DIGI17-***9
22/09 *** [28C-26EB516E-0517] Warranty
23/09 ***; *** FW: Ticket Number 224049 raised by you was closed - Collection RAM Waybill: DIGI17-***9
RP
Ryan P's update28 Sept 2020, 09:42
Reviewer Update
Below are the four emails that were sent.
21/09 *** Collection RAM Waybill: DIGI17-***9
21/09 *** Ticket Number 224049 raised by you was closed - Collection RAM Waybill: DIGI17-***9
22/09 *** [28C-26EB516E-0517] Warranty
23/09 ***; *** FW: Ticket Number 224049 raised by you was closed - Collection RAM Waybill: DIGI17-***9
21/09 *** Collection RAM Waybill: DIGI17-***9
21/09 *** Ticket Number 224049 raised by you was closed - Collection RAM Waybill: DIGI17-***9
22/09 *** [28C-26EB516E-0517] Warranty
23/09 ***; *** FW: Ticket Number 224049 raised by you was closed - Collection RAM Waybill: DIGI17-***9
RP
Ryan P's updateReviewer Update
28 Sept 2020, 09:44All emails were sent to help at ram and the last one was sent to help and servicedesk
RP
Ryan P's update28 Sept 2020, 09:44
Reviewer Update
All emails were sent to help at ram and the last one was sent to help and servicedesk
RP
Ryan P's updateReviewer Update
01 Oct 2020, 08:21Par for the course with Ram, no response and no resolution.
RP
Ryan P's update01 Oct 2020, 08:21
Reviewer Update
Par for the course with Ram, no response and no resolution.