1 reviews | Active since Oct 2017
RAM - A JOKE
Last week I upgraded my vodacom contract, I arranged for delivery of my cell on Friday the 5th of April as I work on eskom sites as a HR consultant and the work hours are not consistent - I then stayed home the whole day, RAM send me a message they will deliver, nothing...Monday again I stayed home as i dont have anyone to take the package at home and they cant deliver to an Eskom site....again I had to wait until 6 pm LAST NIGHt. Please note I am a consultant, if Im not on site I am not earning... I setup my phone, charged it and this morning it did a software update.....then it died!!!!!!!!after all the frustration to have it delivered //......NOW THIS...and what does vodacom say...i have to wait another 3-5 days for it to be exchanged - procedure they say,,,, I cant exchange it today.....they cant take responsibility for the fact that days and money are wasted while i wait a second time for their courier to do the delivery and collection and I just have to wait. And dont try and call the courier company they lie, they say the driver is on his way and will deliver before 5 but he never showed - maybe I should invoice both RAM and Vodacom for the money lost
Thank you for reaching out to Ram Hand to Hand Couriers. We would like to humbly apologize for the delay and inconvenience we caused you with our unforeseen circumstances that we could not deliver the parcel on Friday as expected as for security reason's after a specific time we recall our couriers to the hub for safekeeping of parcel, whilst we at times need to deliver until late to avoid more delays as we cannot reach all the clients at the same time we try our best to deliver as soon as possible.
With regards to the phone being faulty unfortunately we cannot assist as we only deliver and collect we will await communication from vodacom to proceed.
Thank you for reaching out to Ram Hand to Hand Couriers. We would like to humbly apologize for the delay and inconvenience we caused you with our unforeseen circumstances that we could not deliver the parcel on Friday as expected as for security reason's after a specific time we recall our couriers to the hub for safekeeping of parcel, whilst we at times need to deliver until late to avoid more delays as we cannot reach all the clients at the same time we try our best to deliver as soon as possible.
With regards to the phone being faulty unfortunately we cannot assist as we only deliver and collect we will await communication from vodacom to proceed.
Thank you for reaching out to Ram Hand to Hand Couriers. We would like to humbly apologize for the delay and inconvenience we caused you with our unforeseen circumstances that we could not deliver the parcel on Friday as expected as for security reason's after a specific time we recall our couriers to the hub for safekeeping of parcel, whilst we at times need to deliver until late to avoid more delays as we cannot reach all the clients at the same time we try our best to deliver as soon as possible.
With regards to the phone being faulty unfortunately we cannot assist as we only deliver and collect we will await communication from vodacom to proceed.
Thank you for reaching out to Ram Hand to Hand Couriers. We would like to humbly apologize for the delay and inconvenience we caused you with our unforeseen circumstances that we could not deliver the parcel on Friday as expected as for security reason's after a specific time we recall our couriers to the hub for safekeeping of parcel, whilst we at times need to deliver until late to avoid more delays as we cannot reach all the clients at the same time we try our best to deliver as soon as possible.
With regards to the phone being faulty unfortunately we cannot assist as we only deliver and collect we will await communication from vodacom to proceed.