R.
Riëtte ...
1 reviews | Active since Mar 2022
10 Mar 2022, 11:04
RAM
Worst service ever. You had a wrong number. Can't commit to a delivery date. Tries to deliver parcel without contacting me and then I am told "your parcel is not priority" so it will not be delivered today. Nice. Good to know! Promise to deliver the next day (today) but now I am told that they actually do not know when they will deliver because my area is not serviced every day and off course, remember? I'm mos not priority.
Helpful (0)
Replies (7)0
Replies (7)
Ram Hand To Hand Couriers's replyOfficial
10 Mar 2022, 12:23Good day Riëtte.
We are sorry that the parcel is not being dispatched for delivery as per arrangement.
Please provide to us the tracking number so that we can arrange to have your parcel delivered to you at the soonest possible time.
Kind regards.
We are sorry that the parcel is not being dispatched for delivery as per arrangement.
Please provide to us the tracking number so that we can arrange to have your parcel delivered to you at the soonest possible time.
Kind regards.
Ram Hand To Hand Couriers's reply10 Mar 2022, 12:23
Official
Good day Riëtte.
We are sorry that the parcel is not being dispatched for delivery as per arrangement.
Please provide to us the tracking number so that we can arrange to have your parcel delivered to you at the soonest possible time.
Kind regards.
We are sorry that the parcel is not being dispatched for delivery as per arrangement.
Please provide to us the tracking number so that we can arrange to have your parcel delivered to you at the soonest possible time.
Kind regards.
R.
Riëtte ...'s updateReviewer Update
10 Mar 2022, 13:30The soonest time possible... The way you guys are handling it will most probably be next month.
K***
K***
R.
Riëtte ...'s update10 Mar 2022, 13:30
Reviewer Update
The soonest time possible... The way you guys are handling it will most probably be next month.
K***
K***
Ram Hand To Hand Couriers's replyOfficial
10 Mar 2022, 15:19We had the incorrect contact number for delivery.
The number is now updated and the hub should be able to dispatch the parcel for delivery in the tomorrow morning and ensure delivery.
The number is now updated and the hub should be able to dispatch the parcel for delivery in the tomorrow morning and ensure delivery.
Ram Hand To Hand Couriers's reply10 Mar 2022, 15:19
Official
We had the incorrect contact number for delivery.
The number is now updated and the hub should be able to dispatch the parcel for delivery in the tomorrow morning and ensure delivery.
The number is now updated and the hub should be able to dispatch the parcel for delivery in the tomorrow morning and ensure delivery.
R.
Riëtte ...'s updateReviewer Update
11 Mar 2022, 09:44Your live chat just told me they will call me on Monday.
R.
Riëtte ...'s update11 Mar 2022, 09:44
Reviewer Update
Your live chat just told me they will call me on Monday.
Ram Hand To Hand Couriers's replyOfficial
11 Mar 2022, 11:21That should not be the case. We do apologise for the further delay.
We are escalating this to the hub manager right now
We are escalating this to the hub manager right now
Ram Hand To Hand Couriers's reply11 Mar 2022, 11:21
Official
That should not be the case. We do apologise for the further delay.
We are escalating this to the hub manager right now
We are escalating this to the hub manager right now
R.
Riëtte ...'s updateReviewer Update
11 Mar 2022, 11:30According to your call center, the phone number is not updated and RAM is now awaiting documentation and authorization from VODACOM.
R.
Riëtte ...'s update11 Mar 2022, 11:30
Reviewer Update
According to your call center, the phone number is not updated and RAM is now awaiting documentation and authorization from VODACOM.
Ram Hand To Hand Couriers's replyOfficial
11 Mar 2022, 12:12Did you get a name of the agent?
Ram Hand To Hand Couriers's reply11 Mar 2022, 12:12
Official
Did you get a name of the agent?