JF
Jennifer F

1 reviews | Active since Nov 2018

16 Jan 2020, 12:55

Ram

I have been experiencing troubles with my delivery. This company continues to prove its inability to provide the service which they advertise. I have never experience such unprofessionalism until I was faced with RAM couriers. I have called in to correct my contact details which they continuously fail to do so. Furthermore, according to their online site I have been unavailable both at home and when called, however, every morning I receive an sms informing me that my parcel is out for delivery, and as a result, I am left sitting at home waiting on them, only for no one to pitch up. I have been sitting at home the entire week waiting,when i phone them they say they cant get hold of the driver and keep me on hold, its been almost a week and still no delivery of the parcel. Very disappointed with their s****s of delivery

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply20 Jan 2020, 14:12
Official
Good day, thank you for your post. Our most humble apologies for the poor service you have received and also that you did not received your parcel. We will lodge the complaint and hand over to management to investigate as why you did not receive your parcel, the relevant parties that contributed to you not receiving your parcel will be dealt with accordingly. Kind regards