Rainmobile & ram courier

One of my friends recommended me to this new internet and uncapped rain product. The company that's doing the delivery for rain has the baddest service delivery towards customers which I'm not sure if RAM hand-to-hand couriers has customer service experience because it seems that they do not know how to reach customer service. Without the customer rain would not exist nor wood RAM hand-to-hand couriers.I contact the call centre and tried to make arrangements for the driver to come before 12:00 because myself schedule was from 1 till 10 so I won't be able to collect the parcel due to the policy that rain requires.the call Centre got back to me they told me unfortunate the driver will only be there after 12:00 which is and high-risk area which is Mitchells plain so to my understanding why do the courier companies still accept parcels if they know it's a high-risk area. They told me that is the company policy due to hijacking in Mitchells plain. I was also working for a logistics company or industry and my understanding is you need to reach good customer service to the client.I arranged a day off of work due to the ram won't be able to drop my parcel in the morning.Then I made arrangements for them to deliver my parcel for Friday ,then I waited from 8:00 the morning till pass four the afternoon but at round about 1:00 2:00 side my wife told me I need to get something to eat for Friday then I went to the mall and then my cousin all-of-a-sudden called me to tell me the RAM courier guys are here and they left they never contacted me they just told me that no they just asked if I was here then my cousin said no he was not but they never contact me nothing like that so I mean they not doing the standard operation procedure when it comes off to do to delivering to the client I tried calling the call centre to ask the person is it possible if the driver can just turn around because it doesn't takes me 2 to 5 minutes to get home and then the people tell me the driver won't turn around because he's in strandfontein already but delivery hours is from 8 till 5 and I got at home round about 3:30 side so I'm not sure what really but for me ram is a very very very poor service delivery and I don't recommend anyone using RAM due to the lack of service that they represent to the client. Then I called to the call centre again they told me that the driver has comment on the delivery saying that it needs to be delivered by Monday I checked the tracking it also stipulates that but when I ask my wife to call this morning they told me that the parcel is not handed over to the driver or the driver never took the parcel so now I need to wait again another day from the 31st of May I've been waiting for this parcel is being paid for already paid for delivery but it seems like I still never received it or I didn't received it so please RAM you need to up your service delivery or I'm not sure what will happen. I was even willing to meet the driveway halfway to receive my parcel.