RAIN04-***2

I am writing this review hoping someone from this department will hear this and try resolve this issue , this is totally not acceptable . My parcel from rain was sent via this courier company , as soon as I received an email from them telling me that they have received my parcel , I Contacted them at 8h20 Today as I have noticed that my contact numbers on the parcel where typed incorrectly at the end 1132 instead of 1131 .I called them and spoke to molebogeng and she immediatly recify that and notified the relevent depaertment she said . 1. I CALLED AGAIN AFTER 2 HOURS TO COFIRM IF CONTACT NUMBERS ARE CORRECTED THEY CONFIMED YES 2. I WAITED FOR ANOTHER 2 HOURS NO CALL AGAIN FROM RAM , I CALLED AGAIN AND I WAS TOLD PARCEL IS OUT FOR DELIVERY I SHOULD STAY AT HOME THE DRIVER IS COMING .I SPOKE TO RIC/NIC HE TOLD ME HE IS TRACKING THE DIRVER HE WILL CALL ME BACK , HE NEVER CALLED 3. 2 HOURS LATER I CALLED AGAIN SPOKE TO MOLEBOGENG, SHE SAID TO ME THE DRIVER TRIED CALLING ME AT 12, USING THE WRONG NUMBER , I ASKED HOW WAS THAT POSSIBLE AS I CALLED AT 8H20 UPDATING MY NUMBER AND CALLED AGAIN AFTER 2 HOURS TO CONFIRM AND YOU GUYS DID SAY EVERYTHING IS IN ORDER. MOLEBOGENG PROMISED TO CALL ME AS SHE WAS ESCALATING THE MATTER FOR ME , SHE SAID SHE WILL CALL TO GIVE ME FEEDBSCK , SHE NEVER DID . 4. I CALLED AGAIN FOR THE 5TH TIME I THINK SPOKE TO A GUY , WHO REFUSED TO TRANSFER ME TO A MANAGER , HE TOLD ME THERE IS NOT MANAGER OR SUPRVISOR AT RAM THAT CAN HELP ME AT THIS TIME OF MY CALL , HE SAID HE WILL HELP ME , HE KEPT ME ON HOLD FOR 20 MINUTES TRYING TO LOCATE THE DRIVER, I DONT KNOW IF HE HANGED UP OR THE PHONE CUT OFF , . I AM STILL WAITNG SINCE 8AM WAITING FOR MY PARCEL , I HAVE SPENT R300.00 AIRTIME CALLING RAM CALL CENTER BEING KEPT ON HOLD FOR OVER 20 MINUTES ALL THIS TIME PEOPLE PROMING THEY ESCALALTING AND I WILL GET HELPED AND NOTHING . I HAVE MISSED 8HOURS OF MY DAY LOSSING O=MONEY ON BUSINESS WAITING FOR COURIERS TO CALL AND ME, MEANS I HAVE WASTED ALL THIS TIME FOR NOTHING . I NEED TO KNOW IF I WILL GET COMPESSION FOR ALL THIS INCONVENIENCE. TOMMOROW I ALSO NEED TO GO THROUGH THIS AS WELL , STAY AT HOME FOR 8 HOURS AND BEING TOLD AT 4H30 I WONT RECIEVE MY PARCEL