Racial Profiling

Waybill: K*** Date of incident: 27/09/2021 Time: 16:00

It should be noted that I was racially profiled by RAM. Upon delivery of my package on the date specified, I was asked to produce my ID in order to be able to get may package from Vodacom. After my ID was scanned, I was told proof of address is required and that was produced also. My ID was pass around to check if it’s **** and I was being asked which country is my surname? What language is my surname in a condescending way. I was told my ID is suspicious and that they need to check with their office and they cannot give me my package. I was also told they will get in trouble if they deliver my package to me. The couriers mentioned that there was a ****** phone recovered at the house on my street and the people who live there are black people, I guess I also fit the profile of people who ***** mobile phones. The couriers further stated that it’s RAM company procedure. They refused to give me the package and left with it.

I then got in touch with the RAM call center and I told them about my disappointment of the their service and was told it’s RAM company policy by the agent who answered the phone. I requested to speak to the manager and I was directed to a supervisor. I told the supervisor of the terrible service I have received and why are they not educating the drivers because they always deliver to my address, he said, and I quote it’s RAM company policy and it’s not his job to educate the drivers as they are a call center.

Therefore, I cancelled my order as RAM company policy doesn’t want to deliver to my address because of racial profiling.