****py service and no delivery with no explanation

If there was a zero rating I would give it a zero, never been so disgusted about lack of service and bad attitude at the same time. I’ve been waiting for my parcel the whole day with no communication at all and when I called to check I was told the driver will call me and explain if he’s running late, driver never called and I called back again only to be told the drive cannot stop in the side of the road to call me and tell me about being late whiles he has other client’s deliveries to fulfill. A guy called Nhlanhla told me wait for the driver because the drivers work on the road so if they are late I should just wait as my parcel is still on the road and eventually told me he will get his team leader to call me as I’m not listening to him and put the phone down on me, the guy is very rude for someone who work with people. It 17:15 and the driver hasn’t called nor has the manager. I don’t understand why on earth Carrol Boyes still uses their services when their reviews are so bad.