ND
Noma D
1 reviews | Active since Jul 2016
14 Jan 2020, 08:34
PUT SOME EFFORT IN YOUR WOR****
There has been an issue with delivering my parcel since last week because Vodacom has not instructed Ram properly. I really commend the courier driver (Ntokozo) who has tried his best to assist me but what i do not get is that Ram keeps sending him with the parcel for delivery whereas it is not properly labelled to be received by third party. Vodacom is a big customer of Ram's so why are the supervisors/ managers not alerting them that the issue is still not fixed? Instead they keep sending the poor driver with the same incorrectly labelled parcel from Vodacom. To me that says they do not care at all about customers.
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Ram Hand To Hand Couriers's replyOfficial
20 Jan 2020, 14:12Good day, thank you for your post. Our most humble apologies for the poor service you have received and also that you did not received your parcel. We will lodge the complaint and hand over to management to investigate as why you did not receive your parcel, the relevant parties that contributed to you not receiving your parcel will be dealt with accordingly. Kind regards
Ram Hand To Hand Couriers's reply20 Jan 2020, 14:12
Official
Good day, thank you for your post. Our most humble apologies for the poor service you have received and also that you did not received your parcel. We will lodge the complaint and hand over to management to investigate as why you did not receive your parcel, the relevant parties that contributed to you not receiving your parcel will be dealt with accordingly. Kind regards