Purchased items at forever new and my parcel was assigned to Ram courier and I'm still waiting for my parcel .the address and phone number was wrong but we managed to change it on the 9th of this month and it was approved and my parcel was supposed to be

Dear Busi 

We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.

Parcel is out for delivery we will ensure parcel is delivered today 


We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 
Once again we humbly apologize and appreciate your patience and understanding.
  
  Sincerely,