Poorest service EVER!

I ordered a SIM through Rain SIM was dispatched to RAM to deliver RAM received parcel on the 31st Jan 2020 First contact was on 31st Jan 2020 to confirm - Via SMS I went onto RAM website to load special de;livery instruction - No luck Next contact was on 03rd Feb 2020 when driver phone me I explained situation and he advised I should inform dispatch when they call me Upon call from dispatch I CLEARLY gave them instructions AS WELL AS my office-hours address Needles to say that the agent did not LISTEN and got the address wrong Delivery was done on 04th Feb to incorrect address, driver phoned and I explained and gave correct address AGAIN Driver advised parcel will be delivered next day Come 05th Feb 2020 I query delivery not done, communicate online via 'Contact us' live chat, and agent just point blank ignores my need for answers and my parcel buy just going dark on the other side, transcript below: Conversation started on : Wednesday, February 05, 2020, at 12:41 (GMT+0) [12:44] Customer Support: Welcome to our Live Chat, if you need help simply reply to this message, we are online and ready to help. [12:46] John: Name : John Question : Where is my Rain package... Phone : *** [12:47] John: Waybill RAIN04-***8 [12:49] Nicolize has joined the conversation [12:52] Nicolize: Good day, the order will go out for delivery Tomorrow [12:53] John: Why only tomorrow, I arranged yesterday that it would be here today. This as a result of YOUR agent recording the address incorrectly, please refer to your recordings, if you have. I want my parcel today before 16:00!! [12:54] Nicolize: the order is still in the warehouse [13:01] John: That is unacceptable as your driver yesterday said it would be delivered today - I WANT THE DELIVERY TODAY [13:03] John: I requested delivery yesterday as he was in town , but was told it will be here today! [13:05] Visitor 'unlike' this conversation [13:06] John: :rage: No response, poor service.... [13:18] John: REALLY PATHETIC SERVICE, APPALLING... I SHALL BE COMPLAINING AND GOING ONTO Hello Peter WITH THIS... Thanks for nothing...

Needless to say I am not happy, went online again this morning, started a chat and am being ignored flat out!!! POOR PATHETIC SERVICE, no customer relations, definitely NOT a company I will EVER support or recommend to anyone, NEVER!!!