1 reviews | Active since May 2013
Poor service - why is my parcel lost
My mom ordered something from Bash . I was supposed to be delivered to her on Friday . she arranged with the driver to deliver it Yesterday via watsapp as he messaged her on Friday that is how she got the watsapp number . I checked the tracking system Friday and it said delivered so i called them Saturday and spoke to Lebohang she said someone will call me on Monday , still waiting for the call . Yesterday i spoke to Jacob online , again a manager will call . No call . I called and spoke to Denisha now , she told me they will first investigate and then get back to my mother . So my question is , is the parcel lost or what ? Why should we call to follow up , why dont they call . Pathetic customer service why would the driver hand in the waybill to be captured as delivered , knowing my mother did not receive the package ?
As advised to your mother during the conversation, the parcel is currently being investigated by the relevant team.
At this stage, this does not mean that the parcel is confirmed as lost.
The investigation will establish what happened with the delivery, and if required, the courier will be sent back to retrieve the parcel.
Once feedback is received, Denisha will personally contact your mother with an update, as advised during the conversation.
I sincerely apologise for the inconvenience and frustration caused. I understand your concern, especially as the tracking reflects the parcel as delivered while your mother has not received it.
Thank you for your patience and understanding while we investigate this matter.
As advised to your mother during the conversation, the parcel is currently being investigated by the relevant team.
At this stage, this does not mean that the parcel is confirmed as lost.
The investigation will establish what happened with the delivery, and if required, the courier will be sent back to retrieve the parcel.
Once feedback is received, Denisha will personally contact your mother with an update, as advised during the conversation.
I sincerely apologise for the inconvenience and frustration caused. I understand your concern, especially as the tracking reflects the parcel as delivered while your mother has not received it.
Thank you for your patience and understanding while we investigate this matter.