SP
Sonika P
1 reviews | Active since Nov 2019
03 May 2022, 12:01
POOR SERVICE, RUDENESS AND HAVE THEIR PUBLIC HOLIDAYS CONFUSED APPARENTLY
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFOR REAL THOUGH... WHY ARE THESE PEOPLE SO TRAGICALLY SLOW?? My package has been in my town since Friday at 06AM!!! SIX AM!!! WHEN I CALLED THEY TOLD ME I WILL RECEIVE IT TUESDAY.... WHY?? WHYYYY??? PUBLIC HOLIDAY WAS NOT ON FRIDAY... WHAT NONSENSE!
NOT TO MENTION THEIR ABSOLUTELY RUDE AND OBNOXIOUS SECURITY GUARD AT RUSTENBURG DEPOT. WHOMEVER WAS WORKING AS SECURITY SATURDAY MORNING... HE IS GIVING THIS COURIER SERVICE A BAD NAME. THE LEAST HE COULD DO WAS TREAT ME LIKE A HUMAN BEING BY TELLING ME I'M NOT ALLOWED TO SPEAK WITH ANYONE. INSTEAD HE TREATED ME LIKE A STRAY ANIMAL!! THAT IS UNACCEPTABLE.
GET YOUR EMPLOYEES AND TIME FRAMES UNDER CONTROL!!! JEEZ.
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
03 May 2022, 12:18Good day Sonika.
We do apologize for the experience you had with the delivery attempts of your parcels and the personnel.
Please provide to us the tracking number for your parcel so that we can be able to assist you and have your parcel delivered to you at the soonest possible time.
Kind regards.
We do apologize for the experience you had with the delivery attempts of your parcels and the personnel.
Please provide to us the tracking number for your parcel so that we can be able to assist you and have your parcel delivered to you at the soonest possible time.
Kind regards.
Ram Hand To Hand Couriers's reply03 May 2022, 12:18
Official
Good day Sonika.
We do apologize for the experience you had with the delivery attempts of your parcels and the personnel.
Please provide to us the tracking number for your parcel so that we can be able to assist you and have your parcel delivered to you at the soonest possible time.
Kind regards.
We do apologize for the experience you had with the delivery attempts of your parcels and the personnel.
Please provide to us the tracking number for your parcel so that we can be able to assist you and have your parcel delivered to you at the soonest possible time.
Kind regards.
SP
Sonika P's updateReviewer Update
03 May 2022, 14:48 RAIN02-***9 - The status of the tracking showed "Out for Delivery" Since 08h00 this morning... it's still not delivered... how can it take this long if you only deliver to "specific areas on specific days" ? It was confirmed that my package will be delivered today. I expect it TODAY.
SP
Sonika P's update03 May 2022, 14:48
Reviewer Update
RAIN02-***9 - The status of the tracking showed "Out for Delivery" Since 08h00 this morning... it's still not delivered... how can it take this long if you only deliver to "specific areas on specific days" ? It was confirmed that my package will be delivered today. I expect it TODAY.
SP
Sonika P's updateReviewer Update
03 May 2022, 15:55So your system doesn't work in a way that perhaps books out a certain day for "priority" deliveries? Or perhaps a specific time frame... surely RAM has been in business long enough to be able to assess their routes and risks to avoid any obstacles?
I'm no medical practitioner, but I also pay a service and I was promised delivery today... and I expect to be treated equally. How about you don't step on the little guy because you can't handle the big guy as punctually as you proclaim.
So I, a paying customer must to wait another week because you haven't considered maybe updating your system to be at ALL CUSTOMER's convenience?
Well... I have absolutely nothing further to say in this regard.
I have spoken with John from Customer care, he has been the ONLY helpful one in this scenario and he is also the ONLY reason I am willing to except delivery tomorrow as promised.
I'm no medical practitioner, but I also pay a service and I was promised delivery today... and I expect to be treated equally. How about you don't step on the little guy because you can't handle the big guy as punctually as you proclaim.
So I, a paying customer must to wait another week because you haven't considered maybe updating your system to be at ALL CUSTOMER's convenience?
Well... I have absolutely nothing further to say in this regard.
I have spoken with John from Customer care, he has been the ONLY helpful one in this scenario and he is also the ONLY reason I am willing to except delivery tomorrow as promised.
SP
Sonika P's update03 May 2022, 15:55
Reviewer Update
So your system doesn't work in a way that perhaps books out a certain day for "priority" deliveries? Or perhaps a specific time frame... surely RAM has been in business long enough to be able to assess their routes and risks to avoid any obstacles?
I'm no medical practitioner, but I also pay a service and I was promised delivery today... and I expect to be treated equally. How about you don't step on the little guy because you can't handle the big guy as punctually as you proclaim.
So I, a paying customer must to wait another week because you haven't considered maybe updating your system to be at ALL CUSTOMER's convenience?
Well... I have absolutely nothing further to say in this regard.
I have spoken with John from Customer care, he has been the ONLY helpful one in this scenario and he is also the ONLY reason I am willing to except delivery tomorrow as promised.
I'm no medical practitioner, but I also pay a service and I was promised delivery today... and I expect to be treated equally. How about you don't step on the little guy because you can't handle the big guy as punctually as you proclaim.
So I, a paying customer must to wait another week because you haven't considered maybe updating your system to be at ALL CUSTOMER's convenience?
Well... I have absolutely nothing further to say in this regard.
I have spoken with John from Customer care, he has been the ONLY helpful one in this scenario and he is also the ONLY reason I am willing to except delivery tomorrow as promised.