tR
tex R
1 reviews | Active since Apr 2021
07 Apr 2021, 14:50
Poor Service - Rude
Awful service, have a lady there who was so rude this afternoon by the name of Phuti Ramahla. Denting the image of your brand, very arrogant and rude, so bad that i had to chase them out of residential yard and told them to keep the delivery parcel.How can a brand that says its associates itself with our national cricket team and strives on good service, so you say, employee such ?????
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
07 Apr 2021, 15:29Hi Tex.
We sincerely do apologise that you have had such an experience with the courier driver or crew member. Please note that we do tolerate this kind of behaviour from any of our personnel.
This has been escalated to branch manager to be resolved at the soonest possible time.
You can rest assured that this will be dealt with to the highest level possible to ensure that you never experience this in the future.
Kind regards.
We sincerely do apologise that you have had such an experience with the courier driver or crew member. Please note that we do tolerate this kind of behaviour from any of our personnel.
This has been escalated to branch manager to be resolved at the soonest possible time.
You can rest assured that this will be dealt with to the highest level possible to ensure that you never experience this in the future.
Kind regards.
Ram Hand To Hand Couriers's reply07 Apr 2021, 15:29
Official
Hi Tex.
We sincerely do apologise that you have had such an experience with the courier driver or crew member. Please note that we do tolerate this kind of behaviour from any of our personnel.
This has been escalated to branch manager to be resolved at the soonest possible time.
You can rest assured that this will be dealt with to the highest level possible to ensure that you never experience this in the future.
Kind regards.
We sincerely do apologise that you have had such an experience with the courier driver or crew member. Please note that we do tolerate this kind of behaviour from any of our personnel.
This has been escalated to branch manager to be resolved at the soonest possible time.
You can rest assured that this will be dealt with to the highest level possible to ensure that you never experience this in the future.
Kind regards.
tR
tex R's updateReviewer Update
07 Apr 2021, 15:45Thank you for your prompt response, i am sure she has a family to look after like we all do, so please deal with it in the best suitable manner possible, also please tell the manager that the driver as well must never rudely reverse his car out of my yard like that ever again.I have dealt with Ram staff over the years, never experienced anything i did today.You have serious problem on hands here....i
tR
tex R's update07 Apr 2021, 15:45
Reviewer Update
Thank you for your prompt response, i am sure she has a family to look after like we all do, so please deal with it in the best suitable manner possible, also please tell the manager that the driver as well must never rudely reverse his car out of my yard like that ever again.I have dealt with Ram staff over the years, never experienced anything i did today.You have serious problem on hands here....i
Ram Hand To Hand Couriers's replyOfficial
07 Apr 2021, 16:14We have advised the manager of this.
The aim to prevent this behaviour from happening in the future.
The aim to prevent this behaviour from happening in the future.
Ram Hand To Hand Couriers's reply07 Apr 2021, 16:14
Official
We have advised the manager of this.
The aim to prevent this behaviour from happening in the future.
The aim to prevent this behaviour from happening in the future.