Poor Service, No Accountability

RAM couriers are the WORST. The driver called and said he was 5mins away so I walked up to the gate. I saw the van at the wrong gate and I called him and said he is at the wrong gate and explained exactly which gate to go to, he said he will come now. GUY LEFT AND WENT THE OTHER DIRECTION! So I'm still waiting at the gate and I called him, he said he got lost and will come back later. I got upset and asked him to come now as I was waiting at the gate and he was right here, he said he will come now. I followed up, he said he is on his way and there's traffic. I called again and he said he is going to come later. I waited at the gate for this guy for almost 30 minutes and he wasted my time! He cut the call on me because I got upset. I called the call center and they said that the driver attempted to contact me and could not get hold of me - THIS IS A LIE! I'm now 17 minutes in to the call and still no resolution, agent just asked me to hold as she needs to see what's happening. It seems I'm not the only one who has trouble with RAM but clearly RAM doesn't care enough to hold their drivers accountable. Poor, poor service!