DN
Deshini N

1 reviews | Active since Feb 2024

09 Feb 2024, 16:57

Poor service from RAM hand to Hand Courier

I was sent an sms to inform me that package was going to be delivered. The driver went to the wrong area even though my correct adress was on the sms. I was phoned three times to verify my adress but no package. On the 2nd day no sms but I was phoned when I asked for package to be delivered later as I was not at home. They told me it could only be delivered the next day. Day three I have waited an entire day from 8.00and is now 16.54 and still no package.

I tried to call the call centre number on Google. I waited twice and call was disconnected. The second call I waited on the call for 11 minutes before it was disconnected.

I tried to fill in the webform but was repeated told incorrect captca and it was a blank screen

I wonder if I am ever going to get the goods I bought from Yuppiechef.

Unacceptable level of service. There moto of seamless from A to B is a joke.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply13 Feb 2024, 14:00
Official
Good day Deshni,

Thank you for reaching out to Ram Hand to Hand Couriers.  We would like to humbly apologize for the delay and inconvenience we have caused with regards to the delays of your parcel.  We are glad that all has been resolved and parcel delivered and the case will be closed.