Poor Service from RAM COURIERS

So i receive call after 2 hours of waiting for the agent who promised to call me back. He said he called the drive and he will call me 30 min before coming to make sure i can take delivery of my package today. now it is 19h13, no 1 from RAM Couriers called me, once again i am stupid in the eyes of these pathetic service i receive from RAM.

At some stage i was told they can't get hold of the driver and i should just wit till he comes back.

I pay Vodacom every month without fail and now i have to miss work because of the agreement with RAM. The service from RAM is below minimum standard very inconveniencing to us as Vodacom clients.

Reason i am complaining is because they do not follow process as agreed with Vodacom, they need to call me first before they come so i make necessary arrangements to be at the place of delivery to receive the goods, but not, they just rock up and tells us if not available they leave and will never come back.

This is not the first time, even of the delivery that was made on the 14th May 2019, the driver called while at the gate and by then i had left the place already, we made appointment for 13h00 and i had to call him at 14h00 to after where he is then was told he will be there in 20 min.

Time is money and i cannot afford to stay home all day just waiting for RAM couriers.

This needs to be sort out as soon as possible and let your drivers be on time and stop wasting our time.  

k***