POOR SERVICE FROM RAM COURIERS

Seriously poor and unacceptable courier and customer service.

Two days before delivery I change my delivery address as the one initially provided was a work address and I was no longer at office.

On the app, it indicated that the address had been changed, but low and behold they still went to the old address. Then instead of rerouting the delivery to the correct address they canceled it.

After that, the courier provided absolutely no feedback or follow up over the next day to ask when they should reschedule. I decided to call in instead and request delivery for that particular day and it was confirmed on the app. I waited at home for the delivery all day and did not receive my parcel, no apology msg or delay msg from RAM either.

So that brings gs me to today, called in first thing at 8 to find out where my parcel is and if they can deliver it seeing as it was supposed to be done so 4 days ago. The agent said they would do so and confirm delivery. Am still waiting for feedback.

Please don't choose RAM as your courier of choice