Poor service from RAM

I received a call from RAM on 08/08/2025 at 17:00 to deliver a parcel, and I advised the driver I'm not at home. The driver said he will deliver on Monday.

Monday, I phoned the driver, he said he will deliver on Tuesday.

I phoned driver today, he said i must phone the office. I phoned the office and Amy advised it has been returned to the sender.

How is this possible?????????