Poor Service from Ram

Ordered Clothes on Edgars online on the 29th November, edgars dispatched and handed over my parcel to Ram on the 30th. On the 4th December I received an email from ram stating that they received my parcel, today is the 18th December still haven't received my parcel. I tried tracking it several times on their WhatsApp line, on Thursday 12th December it said the parcel is on delivery, and I will get it before 5pm. I didn't get any parcel, I never received any call. On Friday I tried tracking again on the same WhatsApp line and it told me the tracking number doesn't exist, tried calling their customer care 13min no answer. Tried calling their Centurion number the lady doesn't even want to hear what you have to say they transfer you to customer care where you call the whole 30min no answer. I must say I am really disappointed in ram and will make sure i check which courier will be used before I order anything online. If an online store has partnered with ram I will never order anything from that store. I want nothing to do with ram their services are the poorest of the poor