JV
Jacobus V
1 reviews | Active since Mar 2018
05 Mar 2025, 13:55
Poor service
Very poor service. 3thd time . Phoned me on his way. But did not want to give the parcel to my neigbour. Even if he had my id and proof of residence. And he said it is ok. I sm now canceling my order.
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Replies (1)0
Replies (1)
Ram Hand To Hand Couriers's replyOfficial
06 Mar 2025, 16:33Dear Jacobus
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
unfortunately with Vodacom orders we need you to be present and cannot deliver to your neighbor unless 3rd party has been authorised by Vodacom
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
unfortunately with Vodacom orders we need you to be present and cannot deliver to your neighbor unless 3rd party has been authorised by Vodacom
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply06 Mar 2025, 16:33
Official
Dear Jacobus
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
unfortunately with Vodacom orders we need you to be present and cannot deliver to your neighbor unless 3rd party has been authorised by Vodacom
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
unfortunately with Vodacom orders we need you to be present and cannot deliver to your neighbor unless 3rd party has been authorised by Vodacom
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.