Poor Service

First attempt that they delivered my package they came at a time which I informed them that I would not be home to receive it. The second time they had a small mistake on my address (the wrong number) which I noticed when I received the notification that it was out for delivery. I called early at 8am and informed them. They corrected it. I also asked that they come after 3pm which was a time I could be home early from work. The driver called me at 3pm asking about the address. He had the incorrect number address still and informed me that he can’t deliver it anymore (despite being out on delivery, in my region, with the package). I called customer care and was informed by the first operator that they can’t deliver until Vodacom who sent the package authorises it. They told me they sent an email but hadn’t received a response. This was not communicated to me by the first person who I had corrected the address with not was I updated on the matter. I am still on hold with customer care but it seems unlikely I will receive the package today.