POOR SERVICE DELIVERY - LOST PARCEL - NOW WHAT

My tracking number RL*** was cancelled without notification. This has been since the 4th of January I found out they cancelled my delivery because my delivery did not exist / I was not available. I subsequently got hold of the collection facility at 445pm Friday the 17th January and after a lengthy chat with a gentleman managed to get it collected. After discussing with the driver, what paperwork do I need as he used a hand held device, he said nothing Mr James. I have phoned RAM every day this week trying to get feedback. This item costs R 3000 and I need help. As a supply chain professional I cannot believe there is no visibility, or no-one can give me feedback