Poor service delivery from RAM couriers

I bought items from Le creuset and they used RAM couriers for delivery. On Wednesday morning I received an email saying that my parcel has been dispatched it will take 5 to 7 days to reach me. That same afternoon I decided to track it since I had a waybill number now, to my surprise there is a not that they couldn’t reach me on my phone and my address is wrong. This is not the 1st I have bought from the le creuset and the same couriers, what ****es me the most is that they didn’t sent me an sms in the morning informing me of the delivery as per usual for couriers. I waited to see if on Thursday they will deliver but the didn’t even try this time so I called on Friday morning and I was told that they were waiting for me to contact them, I don’t know how they expected me to know that when they didn’t communicate anything with me. I asked with pot is my parcel at, I will come and collect it myself that same day because I was leaving work early. The consultant didn’t know where because she was in Jozi and I’m in Cape Town so she said the will send an email to ask them to contact and arrange collection. No one called and their number was not going through anymore, I called on Monday and to my surprise my parcel was taken to Belleville pot on Friday for me to collect but they didn’t bother informing me. So I had to asked them again to take it out for delivery since I’m at work during working hours I won’t be able to collect it. This is a level of incompetence one has to deal with from RAM.