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elricho S

1 reviews | Active since Sept 2010

15 Jun 2017, 11:43

Poor service delivery

<p>I was expecting a delivery from vodacom on Tuesday 6 June 2017.</p> <p>The afternoon of Tuesday the 6 June 2017 the delivery was delivered to my work which was correct unfortunatly i was offsick and my company phoned me and put me intouch with the person doing the delivery.</p> <p>He confirmed that delivery will take place the next day at my home adress.</p> <p>The next day i phoned vodacom as i was advised i must make a address change.</p> <p> </p> <p>To cut a long story short friday i still didnt received my parcel and was told to speak top someone in cape town.</p> <p>After speaking to Kyle on friday afternoon he promised that he will make sure that I receive my delivery monday at work . It is almost friday again and when i phoned the parcel is send back to pretoria.</p> <p> </p> <p>This is the first time i get to deal with Ram and surely the last.........</p>

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 Jun 2017, 14:09
Official

Good Day,

Thank you for bringing this matter to our attention, I would like to apologize for this happening,

Please do note that RAM tried to make delivery to you on three occasion, the 7th, 12th and 13th on all these days you were not available to receive your parcel. We contacthed you on the numbers supp**** from Vodacom, however there was no answer.

We have also requested from Vodacom to advise on this, they stated that RAM must return your parcel.

Regards

Aldo