pP
pieterpieterse P
1 reviews | Active since Nov 2016
30 Jun 2025, 16:53
Poor Service Delivery
I have been notified this morning 30 June 2025 I will be receiving my delivery Today before 5PM. I phoned them at 15:11 to confirm if this will still be Today, I had to phone the Rustenburg branch 5 times before someone answered, and received confirmation that my shipment is still scheduled for Today. I phoned 16:37 again to confirm as they close 17:00, I attempted to call 10times and no one answered and also did not receive my delivery Today without anyone notifying me of any issues.
Helpful (0)
Replies (1)0
Replies (1)
Ram Hand To Hand Couriers's replyOfficial
01 Jul 2025, 10:42Dear Arashaad Cassim,
We apologize for the unacceptable behaviour of our driver and the subpar service you have received. We take these incidents seriously and are taking the immediate action to address them.
We have investigated the incident and the driver will be held accountable for their behaviour.
Parcel was delivered successfully
We value your business and appreciate your feedback. We will do everything possible to ensure that our service meets your expectations moving forward.
Thank you for bringing this to our attention.
Sincerely,
RAM Team.
We have investigated the incident and the driver will be held accountable for their behaviour.
Parcel was delivered successfully
We value your business and appreciate your feedback. We will do everything possible to ensure that our service meets your expectations moving forward.
Thank you for bringing this to our attention.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply01 Jul 2025, 10:42
Official
Dear Arashaad Cassim,
We apologize for the unacceptable behaviour of our driver and the subpar service you have received. We take these incidents seriously and are taking the immediate action to address them.
We have investigated the incident and the driver will be held accountable for their behaviour.
Parcel was delivered successfully
We value your business and appreciate your feedback. We will do everything possible to ensure that our service meets your expectations moving forward.
Thank you for bringing this to our attention.
Sincerely,
RAM Team.
We have investigated the incident and the driver will be held accountable for their behaviour.
Parcel was delivered successfully
We value your business and appreciate your feedback. We will do everything possible to ensure that our service meets your expectations moving forward.
Thank you for bringing this to our attention.
Sincerely,
RAM Team.