poor service

I order something from Lovisa on Monday the 3rd of March 2025, I was sent a email stating that my order has an address issue. ok spoke to someone from customer care who assisted me and changed the address on Friday I received a message stating that my order was out for delivery. then it said client could not be reached 18.59 of which was a lie I was never contacted on Friday and at our company we have 24/7 security. so yesterday I received a call from the number *** at 15:15, because I work with public I get called to the front called the gentleman back at 15:21 to ask if he is still outside he said he left and he will see if he returns, I asked if it was possible if he could delivery before 16;30. I phoned and asked if he would still make the time because I was knocking off soon and sked if he cannot delivery at my work will he be able to deliver at my home address, I still waiting till this hour for my parcel to be delivered I called at 15:42 to ask are they coming to deliver he just said someone will contact me and yet I still waiting for my address to be confirmed this is very poor service what do I do now, I mean I paid for the order as well as the shipment but still waiting the this is a birthday gift for someone I am sure by the time it gets delivered that person would have forgotten they even had a birthday . Your tracking number is: VJRG7AEX