RS
Robert S
1 reviews | Active since Jan 2020
21 Aug 2020, 18:53
Poor service
Once again very poor service ,i got a sms that my parcel is out for dilivery ,at my work place and it is allmost 19:00 in the night and again not a word from them ,if they can't make the delivery just let the customer know ,i was waitng at my work till after 18:00 and not a word ,poor service ,and this is the second time this year
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Replies (4)RS
Robert S's updateReviewer Update
22 Aug 2020, 08:06This morning i see failed to deliver ,the last time the driver said i told them not to deliver ,this time just failed so its beter ,but till now not a word from them ,so i would have sit at work till now waiting for Ram to pitch ? I wouldn't recommend any company to make use of Ram couriers to deliver ,their service is very poor ,in fact if i ever order anything again i will definitely ask not to use Ram ,otherwise i will not order from them ,i am disappointed in your service
RS
Robert S's update22 Aug 2020, 08:06
Reviewer Update
This morning i see failed to deliver ,the last time the driver said i told them not to deliver ,this time just failed so its beter ,but till now not a word from them ,so i would have sit at work till now waiting for Ram to pitch ? I wouldn't recommend any company to make use of Ram couriers to deliver ,their service is very poor ,in fact if i ever order anything again i will definitely ask not to use Ram ,otherwise i will not order from them ,i am disappointed in your service
Ram Hand To Hand Couriers's replyOfficial
25 Aug 2020, 20:33Good day.
We sincerely do apologise for the experience you have had with our delivery service.
This will be brought to the attention of the branch and regional managers to ensure that this never happens again in the future.
Tracking shows that the parcel was delivered today past ten in the morning.
Kind regards.
We sincerely do apologise for the experience you have had with our delivery service.
This will be brought to the attention of the branch and regional managers to ensure that this never happens again in the future.
Tracking shows that the parcel was delivered today past ten in the morning.
Kind regards.
Ram Hand To Hand Couriers's reply25 Aug 2020, 20:33
Official
Good day.
We sincerely do apologise for the experience you have had with our delivery service.
This will be brought to the attention of the branch and regional managers to ensure that this never happens again in the future.
Tracking shows that the parcel was delivered today past ten in the morning.
Kind regards.
We sincerely do apologise for the experience you have had with our delivery service.
This will be brought to the attention of the branch and regional managers to ensure that this never happens again in the future.
Tracking shows that the parcel was delivered today past ten in the morning.
Kind regards.
RS
Robert S's updateReviewer Update
25 Aug 2020, 20:54Yes the driver did give me a call which i missed twise ,i returned a call to customer service and they transfer ed me to the driver and we arranged a delivery ,thanx but failed two days ? After i waited friday till 18:00 and went home and they couldn't even call and make excuse ,yesterday same story ,but thanx for the delivery
RS
Robert S's update25 Aug 2020, 20:54
Reviewer Update
Yes the driver did give me a call which i missed twise ,i returned a call to customer service and they transfer ed me to the driver and we arranged a delivery ,thanx but failed two days ? After i waited friday till 18:00 and went home and they couldn't even call and make excuse ,yesterday same story ,but thanx for the delivery
Ram Hand To Hand Couriers's replyOfficial
26 Aug 2020, 13:24You are most welcome.
We apologise that this has happened. We will advise the branch to take note so that this never happens again.
We apologise that this has happened. We will advise the branch to take note so that this never happens again.
Ram Hand To Hand Couriers's reply26 Aug 2020, 13:24
Official
You are most welcome.
We apologise that this has happened. We will advise the branch to take note so that this never happens again.
We apologise that this has happened. We will advise the branch to take note so that this never happens again.