1 reviews | Active since Apr 2013
Poor service and unwillingness to help
Ram Couriers is supposed to deliver a parcel to me today. i received two phone calls from them wanting to know if I am available today. I returned the calls and was told that delivery will happen today. At around 16h00 I called again to find out what time I can expect the delivery. The gentleman who assisted me was very unhelpful. He asked for a tracking number which I do not have because I was never given it. I explained that this morning a lady helped me, but he insisted that no one can help me. This is extremely poor service delivery. What if it was an urgent parcel. This staff member is definitely not a good representative of the company and if I had a choice, I would not use Ram. <br> <br> Andre Wagner
Good day Mr. Andre,
as per our telephonic conversation, please be advised that we are unable to track a parcel with no tracking number.
Please contact your service provider and ask them to provide you with a tracking number from Ram in order for me to assist you.
My apologies ob behalf of Ram for the inconvenience that may have been caused.
Regards
Good day Mr. Andre,
as per our telephonic conversation, please be advised that we are unable to track a parcel with no tracking number.
Please contact your service provider and ask them to provide you with a tracking number from Ram in order for me to assist you.
My apologies ob behalf of Ram for the inconvenience that may have been caused.
Regards