DC
Donovan C
1 reviews | Active since Apr 2022
04 Dec 2024, 11:00
Poor Service and not keeping up to their promise.
Delivery was scheduled for 03/12/2024 at my workplace. As I work externally I am always on the road. They refused for my colleagues to sign on my behalf, nor did they send an SMS to have my ID on hand. Delivery was scheduled for 04/12/2024 at 10:00 and it was no show. They are not even answering their branch phone, nor call centers or via WhatsApp. Feel that their services is very poor compared to other courier services.
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2024, 13:57Dear Donovan Cloete
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
FNB did not authorize your 3rd party hence we could out deliver to anyone else.
For safety reasons we do not make time arrangements unfortunately , your parcel will be deliver today with your original ID .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
FNB did not authorize your 3rd party hence we could out deliver to anyone else.
For safety reasons we do not make time arrangements unfortunately , your parcel will be deliver today with your original ID .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply04 Dec 2024, 13:57
Official
Dear Donovan Cloete
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
FNB did not authorize your 3rd party hence we could out deliver to anyone else.
For safety reasons we do not make time arrangements unfortunately , your parcel will be deliver today with your original ID .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
FNB did not authorize your 3rd party hence we could out deliver to anyone else.
For safety reasons we do not make time arrangements unfortunately , your parcel will be deliver today with your original ID .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.